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Adjei, S D (2016) Review of waste management in the UK construction industry, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.
Ahadzie, D K (2007) A model for predicting the performance of project managers in mass house building projects in Ghana, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.
Ahiakwo, O A (2015) Improving construction processes in Nigeria using the Last Planner® system, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.
Akinsola, A O (1997) An intelligent model of variations' contingency on constructions projects, Unpublished PhD Thesis, School of Construction, Engineering and Technology, University of Wolverhampton.
Al Neyadi, A (2019) Sustainable and digital strategies for enhancing United Arab Emirates construction industry competiveness, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.
Al Qasimi, S K H (2019) The impact of implementing heritage elements in contemporary buildings in the United Arab Emirates, Unpublished PhD Thesis, School of Architecture and the Built Environment, University of Wolverhampton.
Al Shamsi, H A A (2015) A framework for group leadership in the construction industry in Abu Dhabi, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.
Al Shamsi, S K (2019) Managing construction projects in the United Arab Emirates to gain competitive advantage, Unpublished PhD Thesis, School of Architecture and the Built Environment, University of Wolverhampton.
Alamil, H M (2022) Knowledge sharing within the Kingdom of Saudi Arabia large construction organisations, Unpublished PhD Thesis, , University of Wolverhampton.
Alamri, R (2019) Development of a model for health and safety management in Saudi Arabian oil and gas construction projects, Unpublished PhD Thesis, School of Engineering, University of Wolverhampton.
Alhumayn, S A (2018) Developing a framework for BIM implementation in the saudi arabian construction industry, Unpublished PhD Thesis, School of Architecture and the Built Environment, University of Wolverhampton.
Ali, A (2018) Development of a framework for sustainable construction waste management: a case study of three major Libyan cities, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.
Alkatheeri, A (2018) An investigative study on the relationship between organizational factors and knowledge management effectiveness in UAE public organizations: the case study of Abu Dhabi, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.
Alketbi, S R (2020) Effective implementation of value engineering in the housing construction programmes of the UAE, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.
Alosaimi, H (2019) Embedding knowledge management strategies in the Kingdom of Saudi Arabia construction industry, Unpublished PhD Thesis, School of Engineering, University of Wolverhampton.
Alqahtani, F (2017) The relationship between the values of Abu-Dhabi Police and the competencies of their project managers, Unpublished PhD Thesis, , University of Wolverhampton.
Alshihre, F (2018) Development of a framework for client satisfaction in the Saudi construction industry, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.
- Type: Thesis
- Keywords: client satisfaction; interview; Saudi Arabia
- ISBN/ISSN:
- URL: http://hdl.handle.net/2436/623764
- Abstract:
The adoption of practices that will ensure the satisfaction of construction clients has increasingly become a critical issue in the Saudi Arabian construction industry. A review of the literature showed that this industry is currently characterised by dissatisfaction among construction clients and lacks practices that motivate clients and optimise their construction activities. Based on this background, this PhD research explores client-contractor relationships in the Kingdom of Saudi Arabia (KSA) with the aim of identifying best practices that promote client satisfaction and developing a framework that could be used as a guide to enhance client satisfaction. A qualitative research methodology was employed using semi-structured interviews to elicit primary data from 30 clients and 30 project managers who were purposely sampled. The interviews investigated: the level of client satisfaction in the construction industry of the KSA; current practices of measuring the level of its client satisfaction; and factors that contribute to client satisfaction and dissatisfaction during the execution of construction projects. This data was analysed using a thematic analysis. The results from the analysis revealed a low level of client satisfaction in relation to the performance of the construction companies. This is caused by factors which include late completion; cost overruns; lack of proper communication between project team and client; dishonesty and insincerity; low levels of commitment to agreed designs; use of an inexperienced workforce, leading to poor implementation practices; negligence in planning; and lack of commitment to health and safety practices. The results also established the key factors influencing the extent of client satisfaction to be: effective financial management of the project; maintaining good communication between the client and project team; the use of good quality building materials; honesty of contractors; use of a skilled workforce; paying attention to details; commitment to services and duties; adherence to health and safety standards; striving for perfection; and proper planning. Based on these results and the literature review findings, a framework for enhancing client satisfaction was developed and validated by 16 practitioners in the KSA. The research concludes that construction activities could be optimised in the KSA with regard to client satisfaction by proper planning and adoption of appropriate construction practices. It recommends that future research could focus on the nature of the projects, professional practices and types of clients.
Ankrah, N A (2007) An investigation into the impact of culture on construction project performance, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.
Bappa Salisu, J (2016) The impact of compensation on public sector construction workers in Jigawa State of Nigeria, Unpublished PhD Thesis, School of Architecture and the Built Environment, University of Wolverhampton.
Bashir, A M (2013) A framework for utilising lean construction strategies to promote safety on construction sites, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.
Braimah, N (2008) An investigation into the use of construction delay and disruption analysis methodologies, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.
Butkovic, B (2019) A framework for developing 4D level-of-detail on construction projects, Unpublished PhD Thesis, School of Architecture and the Built Environment, University of Wolverhampton.
Cheng, J (2008) The impact of strategic decisions on construction client satisfaction: An assessment framework, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.
Cheung, S O (1998) Project dispute resolution satisfaction of construction clients in Hong Kong, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.
Chinyio, E (1999) An evaluation of construction clients' needs and preferences, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.
Dare, F T (2011) A novel methodology for e-learning space design in HEI campuses, Unpublished PhD Thesis, School of Architecture and the Built Environment, University of Wolverhampton.
Edwards, D J (1999) A methodology for predicting the total average hourly maintenance cost of tracked hydraulic excavators operating in the UK opencast mining industry, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.
Ejohwomu, O A (2007) Modelling the supply and demand for construction and building services skills in the Black Country, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.
Fadiya, O O (2012) Development of an integrated decision analysis framework for selecting ICT-based logistics systems in the construction industry, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.
Fisher, W H (2017) The use of arbitration in the construction industry in England and Wales: an evaluation of its continuing role following the Arbitration Act 1996, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.
Gyampoh-Vidogah, R (2002) Improving project administration in the construction industry using EDMS: an integrated IS/IT solution, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.
Harthi, B A A (2015) Risk management in fast-track projects : a study of UAE construction projects, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.
Heesom, D (2004) An analytical system for space planning on construction sites, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.
Holt, G (1995) A methodology for predicting the performance of construction contractors, Unpublished PhD Thesis, School of Construction, Engineering and Technology, University of Wolverhampton.
Hong, X (2002) A comparative study of contractor performance based on Japanese, UK and US construction practice, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.
Ikpe, E O (2009) Development of cost benefit analysis model of accident prevention on construction projects, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.
Jackson, M (2007) Model development for the adoption of technology: electronic commerce in the construction industry, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.
Kaming, P F (1996) A productivity audit system for construction management in Indonesia, Unpublished PhD Thesis, School of Construction, Engineering and Technology, University of Wolverhampton .
Kometa, S T (1995) An evaluation of client-generated risks in construction consultancies, Unpublished PhD Thesis, School of Construction, Engineering and Technology, University of Wolverhampton.
Manase, D (2008) An exploratory study of GIS based analysis of health and safety related information , Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.
Mante, J (2014) Resolution of construction disputes arising from major infrastructure projects in developing countries: case study of Ghana, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.
Manu, E (2014) Supply chain management practices in construction and inter-organisational trust dynamics, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.
Manu, P A (2012) An investigation into the accident causal influence of construction project features, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.
Moore, N (2013) A model based system for contextual on-site construction planning in augmented reality, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.
Myzece, D (2015) An investigation into the implementation of the Construction (Design and Management) Regulations in the construction industry, Unpublished PhD Thesis, Faculty of Technology, University of Wolverhampton.
Naim, A A A A (2018) An investigation of building information modelling implementation in KSA, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.
Nesan, L J (1997) A generic model for effective implementation of empowerment in construction contractor organisations, Unpublished PhD Thesis, School of Construction, Engineering and Technology, University of Wolverhampton.
Nicholas, J (2000) A risk analysis system for evaluating construction contractors by potential creditors, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.
Nzekwe-Excel, C (2010) Development of an integrated framework for satisfaction assessment of construction project teams, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.
Obunwo, C U C (2016) A framework for enhancing project quality and customer satisfaction in government road construction projects in Rivers State, Nigeria, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.
Odimabo, O (2016) Risk management system to guide building construction projects in developing countries : a case study of Nigeria, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.
Okehielem, N (2011) A benchmark for impact assessment of affordable housing, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.
Okeyinka, O M (2016) The applicability of recycled waste paper as lightweight building materials, Unpublished PhD Thesis, School of Architecture and the Built Environment, University of Wolverhampton.
Olagunju, O A (2014) The development of a framework for sustainable housing delivery in Lagos, Nigeria, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.
Olayinka, R A (2015) A knowledge management framework for reducing the cost of poor quality on construction projects, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.
Oloke, D (2003) Development of a web-based off-highway plant information system, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.
Perez Jimenez, P A (2019) An investigation into health and safety management by SMEs and the risk of corporate manslaughter prosecution , Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.
Poon, J L K (2001) Development of a process model for the design stage of building projects, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.
Proverbs, D G (1998) A best practice model for high-rise insitu concrete construction based on French, German and UK contractor performance measures, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.
Reyes Veras, P (2023) Adoption of the big data concept in the construction industry, Unpublished PhD Thesis, , University of Wolverhampton.
Reynoso Vanderhorst, H (2022) A framework for adoption of drones in the Dominican Republic construction industry, Unpublished PhD Thesis, , University of Wolverhampton.
Silverio Fernández, M A (2019) Implementation of smart devices in the construction industry, Unpublished PhD Thesis, , University of Wolverhampton.
Silverio Rodriquez, A K (2020) Implementation of building information modelling in the Dominican Republic construction industry , Unpublished PhD Thesis, School of Architecture and the Built Environment, University of Wolverhampton.
Singh, S (2021) Stakeholder management within BIM implemented projects in the UK construction industry, Unpublished PhD Thesis, , University of Wolverhampton.
Soetanto, R (2002) Modelling satisfaction for main participants of the construction project coalition: a study of mutual performance assessment, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.
Sutrisna, M (2004) Developing a knowledge based system for the valuation of variations on civil engineering works, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.
Talaq, J (2004) Antecedents and consequences of motivation: an examination of motivation as mediator to human and organisational performance, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.
Tochukwu, M G (2018) The development of 5D BIM framework to facilitate costing in contractor-led projects, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.
Tsemo, V (2015) An investigation of CSR as a source of corporate political power, Unpublished PhD Thesis, Business School, University of Wolverhampton.
Vidogah, W (1997) Claims on construction contracts: a new management framewor, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.
Williams, N M (2021) An investigation of client loyalty in the construction professional services sector, Unpublished PhD Thesis, , University of Wolverhampton.
Wong, C H (2001) A discriminant model for classifying contractor performance on public works projects, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.
Wong, C H (2001) Investigation of contractor selection criteria and development of contractor classification model: a UK case, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.
Yang, J (2001) A decision support system for material routing in construction sites, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.
Yisa, S B (1995) A methodology for evaluating the marketing function in the UK construction industry, Unpublished PhD Thesis, School of Construction, Engineering and Technology, University of Wolverhampton.
Yu, H (2009) A knowledge based system for construction health and safety competence assessment, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.
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Zhou, W (2009) An investigation into a distributed virtual reality environment for real-time collaborative 4D construction planning and simulation, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.